Downy Infusions Calm Scent infuses your laundry with the soothing scent of lavender and vanilla bean, while the
fabric softener sheets fight static and soften fabrics.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll contact you regarding the return instructions. A restocking fee for all returns will be applied. Items without a return confirmation will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards and certain sale items.
Exchanges We do not process exchanges. Eligible items may be returned and if available re-purchased.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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Satisfied or refunded
See our return/exchange policy.
Customer satisfaction is our top priority.
Make secure payments through our online payment system.